Privacy Policy

Our Commitment to Your Privacy

JR Copier ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Request a quote or contact us through forms
• Subscribe to our newsletter or marketing communications
• Create an account or place an order
• Schedule a service appointment or request support
• Participate in surveys or promotions
• Communicate with us via phone, email, or chat

This information may include:

• Name, email address, phone number
• Company name and business information
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Equipment preferences and business needs
• Service history and support requests

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information (type, operating system)
• Pages viewed and time spent on pages
• Referring website or source
• Click patterns and navigation behavior

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and serve personalized content. You can control cookie preferences through your browser settings, though disabling cookies may limit website functionality.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Process orders, leases, and rental agreements
• Deliver, install, and service equipment
• Provide customer support and technical assistance
• Manage your account and preferences
• Schedule maintenance and service appointments

Business Operations

• Process payments and prevent fraud
• Generate invoices and maintain records
• Improve our products and services
• Analyze website usage and optimize user experience
• Conduct market research and business analytics

Marketing and Communications

• Send promotional offers and product updates (with your consent)
• Deliver newsletters and educational content
• Notify you about service changes or important updates
• Personalize marketing based on your interests and preferences

Legal and Compliance

• Comply with legal obligations and regulations
• Enforce our terms and conditions
• Protect our rights, property, and safety
• Resolve disputes and prevent abuse

How We Protect Your Information

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmitted between your browser and our servers
• Secure Storage: Encrypted databases and secure cloud infrastructure
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff trained on data protection and privacy practices
• Secure Payment Processing: PCI-DSS compliant payment processors

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

Third-party vendors who assist with:

• Payment processing (credit card processors, financial institutions)
• Shipping and delivery services
• Email marketing platforms
• Website hosting and analytics
• Customer support software
• Equipment manufacturers (for warranty and service purposes)

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

Request access to your personal information and update or correct inaccurate data.

Deletion

Request deletion of your personal information, subject to legal obligations and legitimate business needs.

Opt-Out of Marketing

Unsubscribe from marketing emails using the link in our emails or contact us directly. Note: You will still receive transactional emails related to your orders and services.

Cookie Management

Control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Do Not Track

Our website does not currently respond to "Do Not Track" browser signals, but you can control tracking through other methods described in this policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are directed to businesses and individuals 18 years or older. We do not knowingly collect information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete it.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at info@jrcopiermn.com or (888) 498-2550.

International Users

Our services are operated in the United States. If you access our website from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer and processing.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: